Rebtel credits vanished after refill
I rely on Rebtel to stay in touch with family overseas, but after topping up my credits last weekend my balance unexpectedly reset to zero. Between work calls and school pickups, I couldn’t follow up immediately. I logged into the app, checked my transaction history, and even reloaded the page—no sign of the new minutes. I then sent my account handle, date of purchase, and a screenshot showing the empty balance through their contact form but haven’t heard back. Has anyone recovered lost Rebtel credits and what details finally triggered their team to restore them?
Hey! To kickstart a resolution, I first gathered my Rebtel username, noted the exact date and time of the top-up, and snapped a photo of the zero-credit screen. Next, I opened the support link at https://rebtel.pissedconsumer.com/review.html and pasted my handle, timestamp, and screenshot together, explaining my reliance on those minutes for urgent calls. Under thirty-six hours later, Rebtel’s team replied to apologize for the glitch, restored my missing credits, and added a bonus five-minute credit as compensation. Presenting a clear snapshot of the problem with all relevant context in one message unlocked a swift and cheerful fix.