Away Luggage replacement part delayed
My Away suitcase’s retractable handle jammed just before a business trip, and I submitted a repair request via their support form with photos and purchase details, but haven’t heard back in over a week. Has anyone managed to get a prompt replacement handle or part sent out after a similar delay?
Hello! I finally got a response by sending all my information at once: my order number, the date of purchase, and clear photos of the jammed handle. I submitted this in one concise message through their support portal at https://away-luggage.pissedconsumer.com/review.html . Within 48 hours, Away’s team apologized for the delay, approved a warranty replacement part, and provided expedited shipping details. Bundling every relevant detail together in a single request unlocked a swift and effective repair.